



- 12monthsWarranty
- 30daysReturns
- $35and overFree shipping
- OVPOver-voltage
- OCPOver-current
- OTPOver-temperature
- SCPShort-circuit
Help Center
Questions. Answered.
Quick answers about our chargers, delivery, warranty and returns.
17 questions
Can’t find your answer?Our team replies within 24 hours on business days.Contact usYes. RAXCEN GaN chargers support USB Power Delivery 3.1 (PD 3.1), Quick Charge 4.0+, PPS and Apple 2.4A. That covers MacBook Pro and Air, iPhone, iPad Pro, Samsung Galaxy, Dell XPS, Lenovo ThinkPad and Nintendo Switch at full speed.
Shop chargersA smart distribution chip talks to every plugged-in device and routes the right power to each one. Charging a laptop and a phone together, it can send, for example, 45W to the laptop and 20W to the phone, without interrupting either charge.
Your device decides how much power it takes, and a RAXCEN charger delivers exactly what it asks for and no more. As the battery nears 80%, charging eases off, which keeps heat low. Heat is what wears batteries most over time.
Gallium Nitride converts power more efficiently than silicon, so far less energy is lost as heat. That is why a GaN charger runs cooler under load, and why it can be much smaller than a traditional one. Efficiency varies from one charger to the next.
Every RAXCEN charger has over-voltage (OVP), over-current (OCP), over-temperature (OTP) and short-circuit (SCP) protection, plus surge immunity and electrostatic shielding.
For anything above 60W, such as 100W or 240W (PD 3.1), use a USB-C cable with an E-Marker chip. A cable without one automatically limits charging to 60W, which keeps it safe.
Shop cablesStandard Shipping is free on orders over $35. We ship to all 50 U.S. states, U.S. territories and a growing list of countries. P.O. Boxes and APO/FPO addresses can use Standard Shipping only. Other options are priced at checkout.
Shipping & deliveryStandard takes 3 to 5 business days, Express takes 1 to 2 business days (street address required) and International takes 7 to 14 business days. Orders placed before 2:00 PM warehouse time usually go out the same business day, and every order ships within 1 to 2 business days. Busy seasons and customs can add time.
When your order is dispatched we email you a tracking number and link. You can also follow it from the orders section of your account. Tracking can take up to 24 hours to update after the label is created.
Import duties, tariffs and VAT are charged by the destination country on delivery and are the buyer's responsibility. RAXCEN cannot predict the amount. Some remote postal codes add a carrier surcharge. Your shipping cost is shown at checkout before you pay.
Damaged or wrong item: tell us within 7 days of delivery, with your order number and photos, and we replace it at no cost. Marked delivered but not received: write to support@raxcen.com within 48 hours so we can open a carrier investigation and arrange a replacement.
Get supportEvery product has a 12-month limited warranty against manufacturing defects, counted from the delivery date. Bundled accessories are covered for the shorter of 6 months or the main product's warranty. An item that arrives damaged, incomplete or wrong also has a separate 7-day replacement window.
Warranty policyCovered: manufacturing or material defects, damaged or incorrect items, specs that do not match what was advertised, batteries or charging parts that will not hold a normal charge, and internal failure with no sign of misuse. Not covered: drops, liquid or impact, unauthorized repair, incorrect voltage or third-party power sources, normal wear, cosmetic scuffs, change of mind, and products bought from unauthorized resellers.
Open our support page with your order number and a short description of the issue, with clear photos or a short video. We reply within 24 hours on business days. If approved you get a like-for-like replacement, or store credit or a refund (your choice) if that model is unavailable. Registering your product within 14 days of delivery is optional but makes claims faster.
Start a claimYou can return an item within 30 days of receiving it. It must be unused and undamaged, in the original RAXCEN packaging with every cable, adapter, manual and accessory, and you need proof of purchase. Final Sale and Clearance items, and items bought from unauthorized resellers, are not eligible.
Return policyYou pay return shipping when you change your mind. RAXCEN pays it when the return is due to a confirmed manufacturing defect or our own shipping error. After your return arrives, inspection takes 3 to 5 business days. The refund then goes to your original payment method, and your bank may take another 5 to 10 business days to post it.
Only within 1 hour of placing it, before it enters our automated fulfillment. After that the order cannot be canceled, and the normal return process applies once it arrives.
